Converga - Accelerated Claims Management

Any time a customer experiences an extraordinary event such as an auto accident, house fire or loss or damage, they contact their insurance provider to initiate a claim. While claims processing differs in each insurance company they include photos, notes and associated claims documents. The file gets submitted to the insurance companies’ back office employees who continue with the claims processing activities.

Claimants often have high expectations for the customer service their insurance company will provide, anticipating their claim will be processed quickly. A lost or incomplete file prevents the insurance provider from meeting or exceeding client expectation, thereby jeopardising the client relationship in the future.

Many insurance companies still process these claims manually resulting in customer dissatisfaction, high production costs, time-consuming processes and administration errors.

Converga’s Accelerated Claims Management Solution offers reliable, comprehensive automated claim management. It includes claims receipt, document categorisation, imaging, data capture, workflow management, live file management and tailor-made business rules.

Claims are received either online or if paper through our Converga Technology Centres (CTC) where they are then scanned and digitally enhanced. Images are then processed via Intelligent Document Recognition (IDR) software. The extracted data is checked for accuracy and cross-checked against your reference data and according to business rules. Converga’s Accelerated Claims Management Solution automatically routes through the Insurance Claims specific workflow and the business process is triggered automatically.

The entire claims process is managed online including a help desk, case management and customer notifications.

The solution available from Converga speeds up processing and turnaround time of claims. Documents associated with a claim are able to be quickly scanned, key indexing information is added and electronic files such as digital photos are attached and submitted for processing – immediately reducing or eliminating the need for transactional shipping and associated costs. Files in electronic format can be immediately accessed by back office staff, which allows claims to be resolved more rapidly. Finally, paper-based content is merged with electronically-based content, allowing for a single cohesive content management policy and procedure.

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Phone: +65 6725 6250
Email: Singapore